Frequently Asked Questions
Everything you need to know about your From Rachel shopping experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for tights and hosiery to ensure the best fit and durability.
What is your return policy?
Due to the intimate nature of our products, we only accept returns on items that are unopened, unworn, and in their original packaging within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my Rachel tights to make them last?
To extend the life of your legwear, we recommend hand washing in cold water with a mild detergent and hanging them to air dry. Avoid the dryer at all costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Sezzle or Afterpay.